Privacy Policy

1. Overview

Aurio Lighting, Inc ("we," "us," or "our") respects your privacy and is committed to protecting personal information you may provide to us through our website at eaurio.com and our mobile application (the "Service").

This Privacy Policy describes:

• What information we collect
• How we use that information
• How long we retain your data
• How you can request deletion of your data
• Under what circumstances information may be disclosed to third parties
• Your rights regarding your personal data

2. Website Visitors

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as:

• Browser type
• Language preference
• Referring site
• Date and time of each visitor request

We collect this information to better understand how visitors use our website. We may also publish aggregated, non-personally-identifying information (e.g., usage trends reports).

For logged-in users and users who leave comments on blog posts, we may also collect IP addresses. IP addresses are treated with the same disclosure protections as personally-identifying information (see Section 9).

3. Collection of Personally-Identifying Information

Certain visitors choose to interact with the Service in ways that require us to collect personally-identifying information. The amount and type of information collected depends on the nature of the interaction.

Types of Data We Collect

For example, visitors who register for a blog account provide a username and email address.

4. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods for each data type are as follows:

Retention Periods by Data Type

When Data Is No Longer Needed

• Deletion: Personal data is permanently erased from our active systems and backups within 30 days of the retention period expiring.
• Anonymization: For certain analytics data, we may anonymize the information (removing all identifiers) so it can no longer be linked to you. Anonymized data may be retained indefinitely for statistical purposes.
• Legal Hold: If we are subject to a legal obligation requiring longer retention (e.g., ongoing litigation, government investigation), we will retain the data only for the duration required by law and then delete it.

5. Data Deletion Process

You have the right to request the deletion of your personal data at any time. We provide multiple channels for you to submit a data deletion request. The process is as follows:

How to Request Data Deletion

1. Submit a Deletion Request
   You may submit your request through any of the following methods:
   • In-App / Website: Log in to your account, go to Settings > Privacy > Delete My Data, and follow the on-screen instructions.
   • Email: Send a request to privacy@eaurio.com with the subject line "Data Deletion Request." Include your full name and the email address associated with your account.
   • Phone: Call us at 626-346-3563 during business hours (Mon–Fri, 9:00 AM – 5:00 PM PST) and ask to speak with our Privacy Officer.
   • Postal Mail: Send a written request to:
     Aurio Lighting, Inc — Privacy Officer
     5027 Irwindale Ave, Suite 500
     Irwindale, CA 91706, USA
2. Identity Verification
   To protect your data from unauthorized deletion requests, we will verify your identity. This may involve:
   • Confirming your account email address
   • Sending a verification code to your registered email or phone
   • For account-level deletion: requiring you to log in before deletion
3. Processing & Confirmation
   Upon verification, we will process your deletion request within 30 days. You will receive a confirmation email once your data has been deleted. If the request is complex or large in scope, we may extend this period by up to 60 additional days and will notify you of the extension.
4. Scope of Deletion
   Upon completion:
   • All personal data associated with your account will be permanently deleted from our active systems
   • Your data will be removed from backups within 30 days of the next backup cycle
   • Certain data may be retained if required by law (e.g., tax records, transaction records for legal compliance) — see Section 4
   • Anonymized/aggregated data that cannot be linked to you will not be affected

After Deletion

• Your account will be permanently deactivated and cannot be recovered
• You will no longer receive marketing communications from us
• Any active subscriptions or services will be terminated
• Order history required for legal/tax purposes will be retained per the retention schedule above, but will be separated from your personal identifiers where possible

6. Your Data Rights

Depending on your jurisdiction (e.g., California/CCPA, EU/GDPR), you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the methods described in Section 13 or Section 5 above.

7. Security

The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We take all measures reasonably necessary to protect personally-identifying information from unauthorized access, use, alteration, or destruction, including:

• Encryption of data in transit (TLS/SSL)
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data privacy and security

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. The types of cookies we use include:

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that some parts of the Service may not function properly without cookies.

Google AdWords Remarketing

We may use remarketing services to display ads to previous visitors on third-party websites, including Google. Third-party vendors, including Google, use cookies to serve ads based on prior visits. Users can manage ad preferences through the Google Ads Settings page or opt out of interest-based advertising entirely.

9. Third-Party Links & Services

Our Service may contain links to external websites that are not operated by us. We advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Protection of Personally-Identifying Information

We disclose potentially personally-identifying and personally-identifying information only to those of our employees, contractors, and affiliated organizations that:

• Need to know that information in order to process it on our behalf or to provide the Service
• Have agreed not to disclose it to others

Some of these employees, contractors, and affiliated organizations may be located outside of your home country. By using our Service, you consent to the transfer of such information to them.

We will disclose information in response to a subpoena, court order, or other government request only when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Aurio Lighting, Inc, a third party, or the public at large.

10. Children's Privacy

Our Service is not directed to children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personally-identifying information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the information in Section 13, and we will promptly delete such information.

11. Email Communications

If you are a registered user and have provided your email address, we may occasionally send you emails informing you about new features, soliciting feedback, or keeping you up to date. We primarily communicate through our blog and expect to keep such emails to a minimum.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at privacy@eaurio.com.

If you send us a request (e.g., via a support email or feedback), we reserve the right to publish it in order to help us clarify or respond to your request, or to help support other users.

12. Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date and version number at the top of this page
• Provide a prominent notice on our website for at least 30 days before the change takes effect
• For significant changes, notify registered users via email

We encourage you to review this page periodically. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

Version History

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data — including requests for data access, correction, or deletion — please contact us through any of the following channels: